Return conditions

🔹 EIO Inspection Policy – At the Time of Delivery Only 🔹

📦 Inspection Upon Delivery

Inspection is available only when receiving the order from the delivery representative.

👀 Quick Check Allowed

Customers can open the package and briefly inspect the items in front of the representative.

⏱️ Inspection time must not exceed 5 minutes to ensure prompt service.

🚫 No Trying On

Trying on the items during inspection is not permitted.

🔖 Keep Items Intact

Items must stay in their original condition, with tags and packaging untouched.

❌ No Returns After Courier Leaves

Once the delivery rep leaves, no returns will be accepted.

💸 Delivery Fees Apply Regardless

Delivery fees must be paid whether the order is accepted or not.

↩️ Immediate Return if Not Needed

If an item isn’t wanted, it must be handed back immediately to the representative.

📦 Full Order Return = Customer Pays Reverse Shipping

If the entire order is returned, the customer bears the reverse shipping cost.

🚫 No Inspection for Accessories & Underwear

These items are excluded from the inspection policy.

📍 Be on Time!

Customer must be at the specified address at the agreed time.

⏰ Late or No Response?

The order will be canceled with no refund if the customer is late or unresponsive.

📸 Damaged Item? Act Fast!

Any damage must be reported immediately to the rep with photos for proof.

No claims are accepted after the rep leaves without documentation.

📍 Available in Selected Areas Only

Inspection service is provided only in supported locations.

🚫 No Refund for Delivery Fees on Returns

Delivery fees are non-refundable unless the product is damaged or has a manufacturing defect.

🔁 All or Nothing

Partial returns are not allowed. Accept or return the entire order during inspection.

✅ Items Must Be Returned As Received

Returned items must be in their original, undamaged condition.

📝 Agreement Upon Acceptance

By accepting the order, the customer agrees to all terms and conditions.

🔧 Policy Updates

1. EIO reserves the right to modify these terms at any time to maintain service quality.