Preview policy

🔹 EIO Inspection Policy – At the Time of Delivery Only 🔹

• Inspection is only available upon receiving the order from the delivery representative.
• The customer has the right to open the package and briefly inspect the items in front of the representative.
• Inspection time must not exceed 5 minutes to ensure prompt service.
• Trying on items during the inspection is not allowed.
• Items must remain in their original condition without removing tags or packaging.
• No returns will be accepted after the delivery representative leaves.
• Delivery fees must be paid regardless of whether the items are kept or returned.
• If the customer does not wish to keep an item, it must be returned immediately to the representative.
• The customer bears the reverse shipping fee in case of returning the entire order.
• Inspection does not include accessories or underwear.
• The customer must be present at the specified address at the agreed time.
• If the customer is late or unresponsive, the order will be canceled without a refund.
• If the item is received damaged, the issue must be reported immediately to the representative with visual documentation.
• No complaints will be accepted after the representative has left unless documented immediately.
• The inspection service is only available in supported areas.
• Delivery fees are non-refundable in case of full or partial return, unless the item is defective or has a clear manufacturing fault.
• Partial returns are not allowed; the customer must either accept the entire order or return it in full during the inspection.
• Returned items must be in the exact condition they were received, without any damage.
• By accepting the order, the customer agrees to all terms and conditions.
• EIO reserves the right to modify these terms at any time without prior notice to maintain service quality.